In short
In the November 2025 Mayor’s Message, Mayor Dave Maughan writes about who to contact when you have a question or concern. His main point is that a “report a concern” ticket on the front page of the city website or in the city app is the fastest way to get a response, because it routes the message to the right people and alerts staff night or day. The column then lists what belongs to the city, the county, the state, and the schools. The mayor’s contact information is [email protected] and 801-927-7752
Everything else
How to reach the city
- The mayor writes that the catch-all option is a “report a concern” ticket on the city website’s front page or the city app, which gets routed to the right people or refers you to the right people outside the city. He says it is faster than calling around or posting on social media, since staff who do not monitor social media get an alert when a ticket is filed
- Emergencies: call 911 for police or fire, including paramedics. Examples given are safety threats, possible fire, gas leaks, health emergencies, criminal activity, injured persons, accidents, and threats against persons
- City infrastructure (water, sewer, roads, storm drains, snow removal, sidewalks): submit a ticket, or call Public Works at 801-825-7235
- Code enforcement (invasive weeds, too many animals, hazardous waste, abandoned or neglected property): submit a ticket, which documents the complaint and ensures a response, or call Code Enforcement at 801-825-1477, option 7
- Parks and Recreation (upcoming events, sports leagues, park usage): call the Community Center at 801-614-9660, option 1. Residents can also sign up through Notify Me for alerts about sports registration, public events, classes, and updates
Who decides what
- City Council: makes policy decisions on land zoning, budgeting, city code, and available services. The mayor notes that changing a policy, the budget, or city code takes three of the five council members in support
- Mayor: represents the city with other cities, the county, the state, and prospective developers, with the advice and consent of the council. The mayor writes that he can bring opportunities and solutions to the council but cannot adopt them on his own
- The mayor writes that concerns about how policy decisions are being carried out should go to him, but only the council can change the policies themselves
- County: animal care, public health, libraries, tourism, detention centers, homeless services, and anything serving all cities collectively go to the County Commissioners
- State: liquor laws, State Parks, Great Salt Lake issues, highways, Utah Transit Authority, prisons, and the powers granted to cities go to state representatives. The mayor notes that cities are granted their powers by the state
- Schools: new school buildings, boundaries, maintenance, teachers, curriculum, campus parking, and community access to school facilities go to the school’s board or the specific school. The mayor writes that cities do not have authority over schools
- The mayor closes by saying that most of the time the wrong contact will help you find the right one, and that residents should start with the people who can actually help rather than waiting for help to find them
Unofficial digest of a city newsletter. The official version is linked below.
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